Simply put, if you purchase an item online on this website and are not satisfied with your purchase, you can return the item to us within 30 days for a refund. Our commitment is to provide the best, hassle-free resolution we can. We also understand that sometimes customers change their mind. We understand problems occasionally occur with orders and deliveries.

After the sale we want you to be satisfied with your purchase. And if we can't answer your question, we'll follow-up. Our call center is staffed by knowledgeable personnel who know what they're talking about. You can place your order here online or you can give us a call. During the Halloween season we're open 7 days a week to assist you. You can reach us by phone, email or even Live Chat. If you have a question about an item you see on our website or have a request, our team of Halloween specialists are here to help. That's why you'll find all of the latest styles and hard to find costumes and accessories right here in one place.Ĭustomer Service When it Matters. In fact, no matter the holiday or event, we stock the unique and hard to find costumes, props and decorations in styles and sizes no one else has. At Halloween Express we stock more costumes in more sizes and more styles than anyone for Halloween but as one of the largest costume retailers in the country, we also offer costumes, accessories and party supplies for virtually every holiday or event you can imagine and we do it year round.

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